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- Last name : ********
- First name : ********
- Phone : +23************
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Marketing, communication
- Secretarial work, assistantship
- Services
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Distribution, selling, wholesale
- Government services
- Marketing, communication, media
- Telecom
Professional experience
- Customer service representative
- ISON BPO International Limited ( MTN Process)
- 05.2019 - 10.2020
- Receiving and managing large amount of inbound calls from customers who want to make enquiries on company’s products and services. Raising trouble tickets on complaint lay down by customers, concerning company’s products and services using the available applications. Assisting customers who made request on purchase of company’s products. Logging in complaints, enquires and requests made by customers on products and services of the company. Examining the causes of the problem and explaining the best resolutions to solve the problem. If problem cannot be resolve at first time resolution, escalating to technical teams for proper resolution.
- Customer service representative
- ISON BPO International Limited (AIRTEL Process)
- 06.2017 - 05.2019
- Informing customers who enquire about products and services and managing large amount of inbound calls. Listening to customers complains, troubleshooting customer’s line and resolving problems on products and services. Resolving products and services problems by clarifying the customer’s complaint. Determining the causes of the problem, selecting and explaining the best solution to the problem. If problem cannot be resolve at first time resolution, escalating to back office for proper resolution.
- Mathematics and computer teacher
- Arise and shine group of schools.
- 09.2014 - 05.2017
- Typesetting of school documents. Troubleshooting of computer systems and installation of both hardware and software. Typing of exam questions and other documents. Teaching students computer studies and mathematics and updating their records. Updating and processing of senior student results with school easy management software. Responsible for diagnosing, maintaining & resolving system hardware, software & end users problems.
- Chemistry and Computer Teacher
- Army day Senior Secondary School
- 09.2011 - 09.2013
- Graphics design. Teaching students computer studies and chemistry and practical on basic computer operations and how to use common application software (Microsoft office and graphic designs).
Skills
Customers connect skills and Excellent probing skills.
Effective communication and effective listening skills.
Ability to hear, understand and relate to customers.
Good keyboard skills and good knowledge of customer service principles & practices like emotional intelligence.
Photography and photo editing using Photoshop and other editing applications.
Ability to work under pressure and ability to work with little or no supervision respectively.
Good teaching and verbal communication skills.
Ability to work as a team, quick learning and multi-tasking, decision making, critical thinking, organizing and planning
Education
Education level : HND
- Polytechnic of Ibadan
- 08.2013 - 09.2015
- Basic computer operations Information Technology Programming Networking Basic computer maintenance
HND Computer Science
- Olabisi Onabanjo University ago-iwoye
- 04.2009 - 06.2011
- Computer repair and maintenance Programming Networking Information Technology
Diploma Computer Engineering
Key Skills
- Back Office
- Communication
- Customer Service
- Design
- Editing
- Graphics
- Installation
- Maintenance
- Repair
- Troubleshooting
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Abeokuta - Ogun - Ibadan - Oyo - Lagos - Ondo - Osun
- Place of residence : Ibadan
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 24.01.2022
- Total views CV : 127
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