CV Profile No.81306

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Distribution, selling, wholesale
• Hotel business, catering
• Tourism, leisure activities

Professional experience

• Restaurant manager
• Larema Hotel and suite
• 01.2010 - 12.2011
• ● Daily sales update. ● Preparation of monthly sales report. ● Bank lodgment ● Ensuring daily recipes and method are carried out appropriate ● Supervising of daily activities.

• Front office manager and accountant
• Zaranda Hotel and suite
• 01.2011 - 12.2012
• ● Managing and training the concierge. ● Night auditor and team of receptionist. ● Ensuring the front desk provides a professional and friendly service for customers. ● Handling complaint when they come to the desk. ● Scheduling staff rota and schedule shifts. ● Monitor stock and order office supplies and monitor office budget. ● Document financial actions by analyzing account options. ● Substantiates financial transaction by auditing documents. ● Guide accounting clerical staff by coordinating activities and answering questions. ● Liaising with other departments. ● Bank lodgments.

• Consultants and field staff
• Women Empowerment initiative
• 01.2013 - 08.2014
• Help deliver services Enrich the democratic process, and provide basic Often crucial assistance, services, and supplies to those in need. promote economic growth, human rights, and social progress. Strengthen health and education at the community level

• Customer experience management personnel, supervisor
• Sterling Bank plc
• Since 09.2014
• ● Resolving of customer’s complaints ● Filling of customer’s documents appropriately ● Lodging of customer’s disputes for resolution. ● On boarding new customer’s. ● Enrolling customer’s on BVN ● Maintains customer records by updating account information ● Assist customers who are victims of fraud, theft or identify theft. ● Assist customers with replacing lost or stolen credit or debit card.