CV Profile No.75568

Experience in the following industries :

• Health, pharmacy, hospitals, medical equipment
• Research and development
• Secretarial work
• Social, public and human services
• Textile, leather, shoes, clothing industry

Professional experience

• Project Manager
• Action for the Naked and Vulnerable (ANV)
• Since 05.2020
• Organizing and motivating project teammates Maintain time management. Analyze and manage project risks. Estimate cost and develop the budget. Monitor project progress. Activity and resource planning Seek opportunities to enhance the reputable of the organizations. Source for partners and sponsors. Provide adequate documentation of projects carried out.

• Medical Receptionist
• LAB360 International Limited
• 07.2020 - 10.2020
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Generate daily/weekly/monthly administrative reports. Cashiering - receive payments and issues receipts for services rendered. Ensured proper utilization of allocated stock items and avoid wastage. Served as the direct point of contact for all walk-in clients, providing exceptional customer service. Treat customer complaints and feedbacks with utmost priority, also assisted all customers with enquirers and complaints in a professional and courteous manner. Work as a member of the team to ensure client satisfaction and effectively supported other departments in the customer journey. Directly involved in the capturing of patient’s demographics on the Laboratory Information System(LIS). Actively involves in continuous process improvement and compliance with Total Quality Management System. Ensured proper documentation of all work procedures for accreditation and reference purpose, also handled printing and emailing of reports. Performed general day to day management of the administrative processes in the office and carried out all other duties as assigned by my line Manager. Ensure appropriate standard Operating Procedures (SOPs) are read and signed off.

• Administrative Assistant
• Bachmozartium Co. Ltd
• 12.2019 - 05.2020
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. Drafted professional memos, letters and marketing copy to support business objectives and growth. Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors. Offered departmental administrative support. Organized weekly staff meetings and logged minutes for corporate records. Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. Sorted and distributed office mail and recorded incoming shipments for corporate records. Executed record filing system to improve document organization and management.

• Client Liaison Officer
• Payme.mi Limited
• 07.2019 - 11.2019
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications. Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends. Monitored social media and online sources for industry trends. Conducted field visits and met corporate customers for business development. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data. Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness. Increased revenues and supported business goals by developing public relations strategies and campaigns. Increased customer satisfaction by resolving issues with the app.