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- Last name : ********
- First name : ********
- Phone : +23************
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
- Attached CV :
Profile details
Job category searched
- Marketing, communication
Professional experience
Experience in the following industries :
- Call centers, hotlines
Professional experience
- Customer Service Representative
- CONSOL CONTACT SOLUTIONS OSHODI LAGOS.
- Since 11.2018
- Answer incoming calls and respond to customers emails. Management and resolve customer complaints Identify and Escalate issues to Supervisors. Document all call information according to standard operating procedures. Provide product and service information to customers Follow up customer calls where necessary. Recognize document and alert the management team of trends in customer calls. Complete call logs and report.
- Customer Service Representative
- Flight wiz Ikeja Lagos
- Since 05.2019
- Job Functions: Checking Air Ticket Fares daily - First Thing in the morning and broadcasting it to all our social and private media platform. Share Travel Deals from Our Partners. Check the logs of prospecting clients and do follow up. Manage & monitor [messages, comments, likes] on Facebook, WhatsApp, Instagram and other available icons. Dealing with customer’s queries and complaints. Providing advice about visas or passports.
Skills
Excellent interpersonal/ Communications Skills
Customer Experience Management
Proficiency in Microsoft office
Education
Education level : Bachelor
- Anambra State University
- 09.2013 - 07.2017
B.A English Studies
- Career Training Network Lagos
- 03.2016 - 06.2016
- Everything about Customer Service Management
Customer Service Representative
Key Skills
- Customer Service
- Media
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Lagos
- Place of residence : Lagos
- Accepted employment type : Permanent contract
- Last updated : 18.07.2020
- Total views CV : 79
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