CV Profile No.50195

Experience in the following industries :

• Environment, recycling
• IT, software engineering, Internet
• Industry, production, manufacturing and other
• Marketing, communication, media

Professional experience

• IT Support
• Prime and Hills Energy Services Limited
• Since 07.2017
• - Deployed Windows and Linux desktops, software and services for users to perform their required tasks with minimal or no downtime.  Redesigned malfunctioning company website, www.primeandhillsenergy.com  Implemented an internet solution that helped in saving 47% of cost spent on internet subscription  Facilitated replacement of devices in accordance with existing policies while ensuring no loss due to data migration.  Recognized typical issues or requests and reduced their frequency by educating employees and by creating FAQ articles while exploring ways to make the usage of IT services simpler  Completed daily routine checking on infrastructure status  Built and maintained trustful relationships between the user community and IT department  Managed users and Group Policy Objects (GPO) on Window Server 2012 R2  Installed Windows Server 2019 Standard Edition to serve as backup server to in-use file server  Performed RCA (root cause analysis) by analyzing incoming requests and alerts in order to discover the problem that is causing them and escalate accordingly  Documented and kept up-to-date on internal IT procedures, and Internal IT Ops FAQ

• Web Designer
• ProGiant Media
• 06.2015 - 05.2017
• Created client website prototype from wireframes using Wordpress CMS  Meeting with clients to discuss requirements and/or project progress  Producing sample sites as stipulated both in sprint meeting and the SLA maintained with the client.  Assisted in developing infographics and Frequently Asked Questions (FAQs) to address Social Media managers’ gaps in utilizing social media management tools.  Created departmental reports to assist management’s reporting needs.  Developing skills and expertise in appropriate software/programming languages  Creating products that are user-friendly, effective and aesthetically pleasing