CV Profile No.44734

Experience in the following industries :

• Banking, insurance, finance

Professional experience

• Financial Officer
• First Bank Of Nigeria Limited,Gboko Branch,Benue State
• 02.2018 - 11.2019
• Successfully managed cash receivables and payments.  Invented award-winning methods for drastically reducing cash shortages 85%, through the deployment of accurate cash handling practices that improved performance of note counters.  Increased client satisfaction rating by 8% in the first year, through effective cash receivable management.  Co-Improved strategies and overall financial efforts for organization’s growth by working closely with senior colleagues to evaluate financial decisions

• Funds Transfer Officer
• First Bank of Nigeria Limited, Gboko Branch, Benue State
• 03.2017 - 02.2018
• Expedited financial transactions for both inbound and outbound operations.  Contributed to a productive and happy work environment, dedicated to the satisfaction of the client.  Converted basic customers to satisfied clients, by helping them identify financial growth and financial impairment factors that assisted in making better financial decisions.

• Marketing Associate
• First Bank of Nigeria Limited, Gboko Branch, Benue State
• 02.2015 - 03.2017
• Improved sales by 80%, through aggressive marketing campaign that resulted in sustained client satisfaction, positive feedbacks and retention.  Successfully supported the migration of top-end customers to Commercial Banking services, by sharing products related information that helped the clients take upgrade decisions, fast.  Cross-sold additional products & services to existing customers, which boosted sales 80%.  Mined existing customer data to identify expansion and additional business opportunities.

• Customer Service Officer
• First Bank of Nigeria Limited, Ogoja Branch, Cross River State
• 02.2014 - 01.2015
•  Ensured KYC documentation, regulatory compliance and control was completed.  Effectively resolved transaction complaints that resulted in new business accounts openings.  Cross-sold additional products & services to existing customers, which boosted sales 80%.

• Transaction Officer
• First Bank of Nigeria Limited, Ogoja Branch, Cross River State
• 10.2011 - 02.2014
•  Won the Branch Best Teller Award 2012 and 2013, presented by the FBN Branch Operation Manager.  Successfully managed cash receivables and payments.  Excellently supported customers by provided solutions to a portfolio of SME customers.  Worked directly with senior directors to evaluate potential transactions and transaction requirements.