CV Profile No.41181

Experience in the following industries :

• Banking, insurance, finance
• IT, software engineering, Internet

Professional experience

• E-Channels Support Officer
• Sterling Bank
• Since 04.2018
• Effectively resolved client concerns by taking ownership of their issue, active listening, being empathetic, as well as utilizing personal knowledge and databases. Multi-tasked by searching data bases, chatting with team leads and other departments, and taking notes while efficiently serving clients with world class service over the phone. Troubleshooting calls about network and device issues directly from customers. Work hand-in-hand with the Engineering Team to file trouble tickets, escalate problems and get issues resolved for the caller.

• Software Developer(Dot Net)
• Fintrak Software Limited
• Since 11.2019
• Develop new Web applications through packaged and customized applications. Maintain and enhance existing Web applications and all internal systems are integrated. Play a key role in building medium to large-scale public facing, high volume based Web applications. Maintain existing intranet, extranet, and Internet sites and applications. Participate in the ongoing development of applications that meet the needs of our customers. Deliver new functionality and change requests for existing applications. Perform complete testing of Web applications, unit, and system, engaging users as necessary.