CV Profile No.37782

Experience in the following industries :

• Banking, insurance, finance
• Electricity, water, gas, nuclear, energy
• Government services
• Marketing, communication, media
• Research and development

Professional experience

• RELATIONSHIP OFFICER
• UNITED BANK FOR AFRICA
• Since 09.2018
• Relationship Officer: The job functions are to aggressively market and sell the Bank’s products, creation of Risk Asset for the Business Office, to drive the reactivation of inactive and dormant accounts, retention of existing customers and significantlycontribute to deposit liability mobilization.

• ATM CUSTODIAN
• UNITED BANK FOR AFRICA
• 02.2018 - 08.2018
• Ensure ATMs uptime or availability at all times, ensure that the ATMs are never cash out and loaded with fit notes. Daily reconciliation of all ATM tills and escalate open-items for necessary action( shortages or overages), proper first level maintenance of the ATMs at regular intervals as need arises using the cleaning kits, ensure all On-Us dispense error claims are resolved and customers refunded within 24hours where applicable, all Off-Us dispense error claims must be escalated timely for further action, trapped cards must be periodically retrieved and handed to the responsible officer(s) for further action or perforation in line with CBN policy, Regularly scan the ATMs for any strange devices and escalating accordingly, First level resolution of all customers complaints with respect to ATM issues, prompt attendants to ATM faults , e.g. cash jam, dispense and supervisor error, link , etc

• TELLER
• UNITED BANK FOR AFRICA
• 01.2014 - 01.2018
• To ensure cash payment to customers on request is promptly and efficient while ensuring that the Bank’s turnaround time is maintained, proper and accurate balancing of cash transactions on a daily basis, maintenance and effective utilisation of physical assets, Franchise collection, call over of daily transaction and Daily preparation of cash proof.

• CUSTOMER RELATIONSHIP OFFICER
• ACCESS BANK PLC
• 06.2013 - 11.2013
• To maintain contact with new and existing customers on routing account management activities and to ensure proper documentation on new and existing account, customer friendly disposition at all time, account management and reactivation, adequate controls over customer records, prompt TAT in line with service level, timely response to reference letter, timely rendition of statement of accounts to customers on request, card issuance and administration Cheque book maintenance and accuracy.