CV Profile No.32251

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Government services
• Secretarial work

Professional experience

• Client Service Representative/Administrative Assistance
• Sahel Medicare Centre, Katsina
• 09.2017 - 02.2019
• Warm reception and professionalism in dealing with patients, communicating across all levels, providing efficient and effective methods of resolving any queries at all cost and at a limited period to ensure client satisfaction at all times. Exhibiting emotional intelligence and professionalism in my dealings with patients complaints and suggestions. Assist with all administrative responsibilities (keeping proper record of reports and results confidential with approved formats to ensure tidy medical records and registers). Register and update all patients data such as phone numbers, contact addresses, marital status and email addresses using the approved Software (REACH). Booking clients for clinical consultation and special investigations such as Retrograde Urethrogram (RUG), Mictuating Cysturethrogram (MCUG), Intravenous Urography (IVU), Echocardiogram (ECHO), and Ultrasound Scans (Obstetric, Abdominal Pelvic, Doppler and the likes) and giving adequate follow ups to ensure patients satisfaction. Marketing the services of the Centre by ensuring all information and materials are regularly displayed where it can be seen by all patients that comes for services. Giving a well detailed report to the Center Manager at the end of all daily transaction.

• Customer Service Representative/Data Entry Officer
• Multichoice Nigeria, Lagos
• 09.2015 - 10.2016
• Entry of customer information and customer's data updates into proprietary software system simultaneously. Adhere to call conversion rate and incoming call abandoned rate set forth by management. Critical thinking and troubleshooting to derive for solutions to issues/complaints and promoting the company by selling its goods and services to customers. Responsible for customer's account migration, sales, first installation of all new decoders, decoder repairs and activation of disconnected accounts. Responsible for receiving cash, ensure that all transactions are properly made, accounts are balanced and detailed reports are given to the supervisor at the end of every day