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- Last name : ********
- First name : ********
- Phone : +23************
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- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Profile details
Job category searched
- Management
- Marketing, communication
- Sales
- Services
Professional experience
Experience in the following industries :
- Banking, insurance, finance
- Call centers, hotlines
- Government services
- Marketing, communication, media
- Social, public and human services
Professional experience
- Customer Relationship Manager
- M&B Investment Metrics
- Since 02.2020
- • Collaborate with sales and marketing team to identify customer support and technology problems and resolve them • Interacting with customers and handling customer queries and complaints in timely manner • Develop and communicate customer service standards • Review and access customer service contracts • Handle complex and escalated customer service issues • Monitor accuracy of reporting and data base information using CRM tools • Experience in use of social media platforms Accomplishments • Managed over 700 clients database and increased customer satisfaction rate from 71% to 95% by responding quickly to customer needs and developing relationships with the customer • Generated lead which lead to new revenue generation of funds in service level agreements • Devised the inside sales calling plan which created efficiency in conducting calls and boost customer trust and loyalty by 80%
- Lease/Strategic Partnership Executive
- (Rosabon Financial Services,Yaba,Lagos) Subsidiary of the Concept Group
- 02.2015 - 10.2018
- • Handling major Business to Business (B2B) and Business to Customer (B2C) • Manage all areas of the company with total efficiency, keep track of business activities and automate certain office functions using ERP software. • Delivering professional sales presentations to assigned potential partner organizations. • Identifying opportunities for partnerships with entities who are excited to share in Rosabon Financial Services’ mission and build meaningful, new relationships. • Working closely with the corporate Marketing Team for annual Conference Schedule Accomplishments • Consistently achieved and surpassed monthly Sales target for territory growth for one year • LEADERSHIP: developed and implemented a volunteer group focused on building solid customer and social impact. Customer base has grown in less than a year. • STRATEGIC THINKING: invisible customers were not left out as the social media became a tunnel pipe to reach out.
- Vision Arcade Eye Care Foundation, Volunteer
- Unit 3, 20 Abbey Lane, Woodseats, Sheffield, S8 0BL
- 06.2018 - 11.2018
- • Help promote quality free eye test and visual aids for the less privileged people • Carried out educational campaigns on eye health and general wellbeing as related to the eye • Trained 5 new volunteers, helping them develop a strong commitment to community service • Planned and organized two successful fundraising events for a patient with cataract.
Skills
Written and communication skills
Problem -solving skills
Effective team management
Persuasive and negotiation skills
Interpersonal skills
Data analytical and technical skills
Sales force
Education
Education level : Bachelor
- University of PortHarcourt
- 10.2009 - 08.2014
- Bachelor of Science, Economics
Bachelor of Science
- Ksley Mega Vision, Enugu State
- 08.2014 - 09.2015
National Youth Service Corp (NYSC)
- Ansarul-Islam Secondary School, Kwara State
- 03.2000 - 08.2006
Senior Secondary Certificate Examination (SSCE)
- Abuwa Memorial Primary School, Abia State
- 02.1993 - 04.1999
First School Leaving Certificate (FSLC)
Key Skills
- Communication
- CRM
- Customer Relationship
- Customer Service
- Leadership
- Management
- Marketing
- Media
- Negotiation
- Sales
- Support
- Team Management
Languages
- English
- Native
More information
- Availability : immediately
- Geographical flexibility : Abeokuta - Ogun - Abia - Abuja - Adamawa - Akwa Ibom - Anambra - Bauchi - Bayelsa - Benin City - Edo - Benue - Cross River - Ebonyi - Ekiti - Enugu - Gombe - Ibadan - Oyo - Imo - International - Jigawa - Kaduna - Kano - Katsina - Kebbi - Kogi - Kwara - Lagos - Maiduguri - Borno - Nasarawa - Niger - Ondo - Osun - Plateau - Port Harcourt - Rivers - Sokoto - Taraba - Warri - Delta - Yobe - Zamfara
- Place of residence : Port Harcourt
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 28.10.2021
- Total views CV : 54
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