CV Profile No.100762

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Government services
• Marketing, communication, media
• Social, public and human services

Professional experience

• Customer Relationship Manager
• M&B Investment Metrics
• Since 02.2020
• • Collaborate with sales and marketing team to identify customer support and technology problems and resolve them • Interacting with customers and handling customer queries and complaints in timely manner • Develop and communicate customer service standards • Review and access customer service contracts • Handle complex and escalated customer service issues • Monitor accuracy of reporting and data base information using CRM tools • Experience in use of social media platforms Accomplishments • Managed over 700 clients database and increased customer satisfaction rate from 71% to 95% by responding quickly to customer needs and developing relationships with the customer • Generated lead which lead to new revenue generation of funds in service level agreements • Devised the inside sales calling plan which created efficiency in conducting calls and boost customer trust and loyalty by 80%

• Lease/Strategic Partnership Executive
• (Rosabon Financial Services,Yaba,Lagos) Subsidiary of the Concept Group
• 02.2015 - 10.2018
• • Handling major Business to Business (B2B) and Business to Customer (B2C) • Manage all areas of the company with total efficiency, keep track of business activities and automate certain office functions using ERP software. • Delivering professional sales presentations to assigned potential partner organizations. • Identifying opportunities for partnerships with entities who are excited to share in Rosabon Financial Services’ mission and build meaningful, new relationships. • Working closely with the corporate Marketing Team for annual Conference Schedule Accomplishments • Consistently achieved and surpassed monthly Sales target for territory growth for one year • LEADERSHIP: developed and implemented a volunteer group focused on building solid customer and social impact. Customer base has grown in less than a year. • STRATEGIC THINKING: invisible customers were not left out as the social media became a tunnel pipe to reach out.

• Vision Arcade Eye Care Foundation, Volunteer
• Unit 3, 20 Abbey Lane, Woodseats, Sheffield, S8 0BL
• 06.2018 - 11.2018
• • Help promote quality free eye test and visual aids for the less privileged people • Carried out educational campaigns on eye health and general wellbeing as related to the eye • Trained 5 new volunteers, helping them develop a strong commitment to community service • Planned and organized two successful fundraising events for a patient with cataract.