CV Profile No.69021

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Telecom

Professional experience

• SALES OFFICER
• CSADVANCE FINANCE COMPANY LIMITED
• 01.2019 - 03.2020
• o Responsible for sourcing customers to cross sell the company’s diverse products. o Initiating calls to clients whose repayments are due to ensure prompt payment. o Ensuring that the loan applications received from clients are followed up to ensure disbursement is done after doing first level risk assessment on the applications. o Liaison officer between client and company to ensure that a win win situation is achieved and business relationship is sustained through follow ups and excellent customer service. o Responsible for receiving incoming calls from prospects and clients with respect to inquires requests and complaints and providing top notch service delivery to them.

• CUSTOMER SERVICE REPRESENTATIVE
• SKYE BANK PLC
• 09.2014 - 05.2018
• Consulted for the bank through various channels of its Contact Centre meeting the needs of its customers at every touch point Received inbound calls to render assistance to customers regarding specific inquiries, requests or complaints. Attended to the general contact center mailbox of the bank, ensuring that every customer’s mail is treated with maximum confidentiality and acknowledged promptly. Executed the bank’s day-to-day social media activities, including updating its social media platforms i.e. Facebook, Twitter, Instagram. Acted as a Live Chat Engager interfacing with the visitors of the bank’s website responding to chats received on a timely manner as well as resolving their challenges.