CV Profile No.62327

Experience in the following industries :

• Call centers, hotlines

Professional experience

• Customer Service Representative
• CONSOL CONTACT SOLUTIONS OSHODI LAGOS.
• Since 11.2018
• Answer incoming calls and respond to customers emails. Management and resolve customer complaints Identify and Escalate issues to Supervisors. Document all call information according to standard operating procedures. Provide product and service information to customers Follow up customer calls where necessary. Recognize document and alert the management team of trends in customer calls. Complete call logs and report.

• Customer Service Representative
• Flight wiz Ikeja Lagos
• Since 05.2019
• Job Functions: Checking Air Ticket Fares daily - First Thing in the morning and broadcasting it to all our social and private media platform. Share Travel Deals from Our Partners. Check the logs of prospecting clients and do follow up. Manage & monitor [messages, comments, likes] on Facebook, WhatsApp, Instagram and other available icons. Dealing with customer’s queries and complaints. Providing advice about visas or passports.