CV Profile No.45570

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Call centers, hotlines
• Marketing, communication, media

Professional experience

• Customer Service. Officer
• Ecobank Nigeria Ltd
• Since 02.2012
• Management of customers data and effective KYC delivering Monitoring and marketing of opening account packages E-channel processing processin Increased accounting accuracy by reviewing and reconciling charges Maintaine records and Softwar database with regular, accurate updates. Marketed company products to new and existing customers via inbound and outbound calls. Educated customers on Product or Service based on expert, up-to-date product knowledge. Avoided revenue losses with diligent attention to customers’ needs and complaints Resolved issues based on thorough investigations of concerns. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions Enhanced customer satisfaction with fast, knowledgeable service.

• Accountant
• University Press Plc
• 05.2005 - 04.2008
• Supervise head office treasury unit. Preparation of monthly management account. Preparation of Bank reconciliation Account. Preparation and monitoring of staff Pension Investment. Keeping of Accounting records [Hard and soft copy]. Monitor day to day transaction. Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses. Enhanced customer satisfaction with fast, knowledgeable service. Miniimized complaints and legal constraints by maintaining compliance with federal and state employment regulations Streamlined processes to make it easy to enter and process financial transactions such as invoices and payroll. Kept organization current with responsibilities by prepating accurate and compliant tax returns. Improved organization’s fiscal stability, introducing new accounting controls at all levels.