Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : +23************
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- HR, training
- Marketing, communication
- Secretarial work, assistantship
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Event, receptionist
- Marketing, communication, media
- Secretarial work
- Telecom
Professional experience
- Customer Service Specialist
- Carlcare service center
- 09.2014 - 12.2019
- Attending to customers, proffer address /solutions to customers. Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Provide customer support services on the company platforms. Handling different customers – irate customers, offensive customers and defensive customers. Follow up with customers and promptly responds to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax. Resolved service issues and shared benefits of additional services. Counsel customers on options for service and coverage. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Skills
Interpersonal skills.
Teamwork skills.
Leadership skills.
Attention to detail.
Enthusiasm and personal drive.
Initiative.
Management and organisational skills.
Willingness to learn.
Education
Education level : Bachelor
- Tai Solarin University
- 03.2008 - 04.2013
- Bsc in Mass Communication
Mass Communication
Key Skills
- Communication
- Customer Service
- Support
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kano - Katsina
- Place of residence : Kano
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Part-time work
- Last updated : 02.01.2020
- Total views CV : 84
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