Job Summary
- IT, new technologies
- Lagos
- Less than 2 years - 2 to 5 years
- HND - Bachelor
- Permanent contract
Company
-
ROVEDANA LIMITED
- Website : https://www.rovedana.com/
- Job ads : See our Job Ads
-
Company description:
Rovedana Limited is a Human Resources and Business Processing Company with the major aim of solving the employment problems while also helping... read more
Job Ad & Profile Description
Position : Software Engineer Technical Support - Lagos
We are looking for a Software Engineer Technical Support
Responsabilities :
- Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems
- Incident Assessment and Response: They assess the severity and impact of reported incidents and prioritise them based on urgency to avoid service disruption
- User Assistance: They guide users on how to use the software, navigate features, and troubleshoot basic issues.
- Ticket Management: Log user enquiries and issues, and update ticket status while ensuring timely resolution.
- Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.
- Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.
- Licence usage and renewal: they monitor licencing and renewals to avoid disruption of business operations.
- User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorised access to software and applications.
Required profile for job ad : Software Engineer Technical Support - Lagos
Key Requirements:
- HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.
- A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.
- Previous experience working with a notable IT consultancy company is preferred
- Familiarity and the use of any of the following technologies/tools;
- Web Applications: HTML, CSS, JavaScript, React.js, Angular
- Backend Development: Java, Python, Node.js, ASP.NET
- Database: SQL (MySQL and PostgreSQL), NoSQL (MongoDB), Oracle
- DevOps: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud
Platform
- Good customer relationship and communication skills
- Technical problem solving skills
Job criteria for job ad : Software Engineer Technical Support - Lagos
- Job category : IT, new technologies
- Industries : IT, software engineering, Internet
- Employment type : Permanent contract
- Region : Lagos
- City : Lagos
- Remote work : No
- Experience level : Less than 2 years - 2 to 5 years
- Educational level : HND - Bachelor
- Spoken language : english > fluent
- Number of Position(s) : 1
- Salary expectations : < ₦ 600,000
- Team management : No
- Computer Software
- Technical Assistance
- JAVA
- NODE JS
- POSTGRESQL
- Management
- SQL
- JENKINS
- MYSQL
- JAVASCRIPT
- NOSQL
- ORACLE
- DOCKER
- ACCESS
- REACT
- CSS
- PYTHON
- Assessment
- HTML
- AZURE
- GRAFANA
- GIT
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Job Summary
Software Engineer Technical Support - Lagos
- IT, new technologies
- Lagos
- Less than 2 years - 2 to 5 years
- HND - Bachelor
- Permanent contract
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